Why is my Ring doorbell not connecting to Wi-Fi?
There are several causes for why your Ring doorbell may have connectivity issues.
Below are a few of the reasons why your Ring doorbell may not connect to Wi-Fi:
As you know, we have two types of Ring devices: battery and non-battery. In non-battery-powered devices, there may be external wiring problems that may cause connectivity issues. When getting the Ring doorbell, this is typically more common if you don’t have a pre-existing doorbell.
Incorrect Wi-Fi password
Sometimes, you may not enter the correct password while connecting your Wi-Fi to the Ring device. This may thus create hindrance for you and may lead to connectivity errors.
Wi-Fi networks have settings ‘on’
Some Wi-Fi networks may have hidden Settings that may not make the Network’s name visible to the public. In such a case, you won’t be able to see your Wi-Fi Network and thus have connectivity issues.
Wi-Fi passwords have special characters.
Commonly, you may have some special characters in your password that may confuse you, leading to hurdles in installing your device, especially for the first time.
Battery and power problems
If you have a battery-powered Ring doorbell, then there’s a possibility that its battery may get low-powered, creating connectivity issues at your end. However, if it’s fully charged, then there may be temporary power loss that can be blamed.
Incompatible Wireless Network
Sometimes, it has been noted that the wireless Network that you opted for for your Ring doorbell may not be compatible with it. There are two wireless network bands available; 2.4 GHz and 5 GHz. The 5GHz one is the newest one, and most of the models for Ring doorbells go well with it.
Malposition of the doorbell or router
The position of the doorbell and the router plays an essential role in connectivity setup. Some particular objects may hinder the signal transmission and also limit the signal’s strength.
Broken Ring doorbell
Your Ring doorbell may be broken or have missing parts that may disable your doorbell. In such a case, it may not connect to the Wi-Fi.
How to fix the Ring camera that won’t connect to Wi-Fi?
Here are some of the troubleshooting hacks to fix your Ring camera not connecting to the Wi-Fi:
1. Try checking Wi-Fi’s signals:
The first and most important step is ensuring your Wi-Fi works well and has no issues. To confirm it, you need to follow some important hacks.
Here are the steps to verify your Wi-Fi is working fine:
- First, connect your Wi-Fi to another device, such as your smartphone and laptop. Check whether the Wi-Fi is being connected or not. If yes, then Wi-Fi is perfectly fine.
- Next, connect your Ring doorbell to the correct Wi-Fi Network. Also, ensure you’re entering the accurate password for your Wi-Fi Network.
- Try using an alternating frequency band or moving the nearby devices away from the router. This is done to check the interference, as some electrical devices or appliances can operate at the same frequency and cause issues at your end.
- Look for any firmware updates available. If so, update your system to fix such problems.
- Lastly, ensure that your router and modem are connected and turned on. Also, make sure all the cords are secured and connected well.
2. Use Ring-supported channels
To prevent interference of different Wi-Fi signals, the router broadcasts your Wi-Fi on one of the 13 channels. Therefore, other devices should connect at different channels for your own ease and effective working. This is especially in particular if you have a number of devices to connect internet at home.
In addition, the Ring doorbells don’t support channels 12 & 13 but can connect to all the other available networks. That’s why maybe you were unable to see your Network on the list of Wi-Fi networks available.
So, if you’re using channels 12 or 13, change them up and try other channels. The steps can easily be found in your router’s user manual.
3. Use the accurate band for the Wi-Fi network
In the past few years, it has been seen that most Wi-Fi devices use both bands (2.4 & 5 GHz). However, we suggest you opt for the 2.4 GHz one, which has minimum connectivity and range issues.
Below are the steps to check the band your Wi-Fi is using:
- Firstly, connect your Wi-Fi Network.
- Now head to the Network Settings by tapping the Wi-Fi icon in the taskbar or the system tray.
- Next, select your Network from the Wi-Fi network’s list and then go to the Properties of your Wi-Fi.
- New windows will now be opened, scroll down and finally click on the Network Band settings. Here you’ll see your Network’s band, 2.4 GHz or 5 GHz, or both.
- Note that if you 5GHz setup, select the 2.4 GHz one for yourself. Contact the internet provider for further assistance if you cannot do so. You may even set up a separate 2.4 GHz one, especially for the Ring doorbell.
4. Try restarting your Wi-Fi router
Restarting your Wi-Fi router works as a quick reboot. It refreshes the system and clears up all the caches and bugs quickly.
Here are the steps to restart your Wi-Fi router:
- Firstly, look for the power cable or the power button on your Wi-Fi router.
- Next, press and hold the power button until the device turns off. However, if it doesn’t have a button, simply unplug the power cable from the device.
- Now, wait for at least 10 seconds.
- Turn the power button or connect the power cable again to turn your system on.
- Further, wait for a few minutes until your device gets fully rebooted.
- Your device will now fully reboot and reconnect to the internet. Note this step would take a few minutes as well.
- Lastly, connect your Ring doorbell to the internet using the Wi-Fi, and you’ll surely see a clear difference in the activity of the Wi-Fi.
5. Reset your Ring doorbell
As discussed earlier, resetting or restarting your devices clears up all the issues. Therefore, resetting your Ring doorbell may also resolve all its connectivity issues.
Here are the steps to reset your Ring doorbell:
- Press the orange button for 20 seconds, present at the back of your device. However, it may be present in some devices under the front faceplate.
- Now release the button. You’ll see a continuous flashing light at the front of your device.
- Wait for some time until your device gets fully rebooted.
- Reset your device to factory reset settings. To do so, you’ll need to re-configure your device and then connect it to the Wi-Fi again
6. Disconnect all other devices from the Wi-Fi network
Sometimes, too many devices connected to the Wi-Fi network can interfere with the Network and may thus reduce the overall speed and efficiency of your Wi-Fi.
Therefore, try removing all other devices from the Wi-Fi network temporarily. This will free up bandwidth and strengthen the connection for better performance.
7. Look for battery and power issues
Battery and power issues are the most common reasons for connectivity errors in your Wi-Fi device. So, if your battery is dead or doesn’t get enough power when hardwired, these signs clearly indicate battery or power issues.
So, try troubleshooting your device by removing the battery from the doorbell and checking for its correct placement and charging.
Similarly, if you have hardwired your device, ensure the power source works effectively, and all your devices receive adequate power.
8. Update your firmware to the latest version
Updating your doorbell’s firmware or software to the latest version can surely help prevent all the bugs and errors.
Here are the steps to update your firmware to the latest version:
- Head to the Ring app.
- Select the three horizontal dots menu present in the upper left corner.
- Now select the Device Health tab.
- You’ll then see your device’s information. Scroll down until you see the firmware version. If you see a newer version available, click the Update button.
Frequently Ask Question
1. How to connect Ring to Wi-Fi?
Below are the steps to connect Ring to Wi-Fi:
- Firstly, download and install the Ring app on your tablet or smartphone.
- Next, create a new account or log into your existing Ring account.
- Now tap the option Set up a Device button in the Ring app and choose the type of Ring device you’re setting up.
- Follow the instructions given on your screen to plug in and power up your Ring device.
- Select the Wi-Fi network to connect your Ring device and enter its password.
- Wait for a few minutes until your Ring gets connected to the Wi-Fi network.
- Name your device and complete the remaining setup steps when the Wi-Fi connects.
2. Why is my Ring doorbell not able to connect during setup?
There are various causes why your Ring doorbell cannot connect during setup. The most common include incorrect passwords for your Wi-Fi and poor internet connection. Other causes include low battery or power, outdated firmware, and interference with other devices.
3. How to change Wi-Fi to 2.4 GHz?
Below are the steps to change your Wi-Fi channel:
- First, open the web browser and type your IP address into the address bar.
- Next, press Enter on your keyboard.
- Now enter your username and password.
- Now open the Wireless Settings, click on the Channels drop-down menu, and select the 4 GHz as your Wi-Fi channel.
- Lastly, click on Hit or Save to save the changes made.
Final thoughts for Ring doorbell not connecting to Wi-Fi, most importantly direct towards its causes such as low battery or power, outdated firmware, and poor internet connection. In any way, you can easily follow some troubleshooting hacks to solve the connectivity issues in no time.
In this blog, we have discussed in detail all the fixes you may follow to eliminate the troubles causing Wi-Fi connectivity issues for your Ring device. So, follow them one by one until the issue gets resolved.